What can I see a Registered Counsellor for?
Counselling therapy available for the following mental health concerns including but not limited to: Depression · Anxiety · Low Mood · Stress · Grief and Loss (including death by suicide) · Addictive Behaviours (including alcohol, food, gambling) · Self-Identity · Feelings of being Stuck · Low Self-Esteem · Minority stress · Internal conflict such as internalised homonegativity ·
How soon can I book an appointment?
You are able to book an appointment via the booking portal a minimum of 1 day before you would like your appointment for face to face sessions. We aim to see all new clients within 7 days of initial contact with us.
Who can make an appointment with Obsidian?
We work mostly with adults experiencing mental health concerns which are impacting on their emotional well-being, relationships and day-to-day life.
We are an inclusive mental health service and anyone is welcome to book an appointment at Obsidian.
Is there a cost involved?
Yes. We are a private fee paying mental health service, working outside of the 'Medicare Model' which allows us to maintain your privacy & confidentiality*. Fees must be paid on the day of your appointment via cash or EFTPOS. For Online Counselling payment must be received 24 hours prior to your scheduled time by bank transfer or PayPal.
Are rebates available from Private Health Funds?
For those with a Medibank or ahm policy that includes counselling. Yearly limits apply, please refer to your policy for details.
Do I need a referral from my Doctor to see a Registered Counsellor?
No. You do not need a referral, you can self-refer and make an appointment to speak with Carolyn. This allows you autonomy over your mental health care.
I have a mental health treatment plan from my GP do you accept them?
You can bring your mental health treatment plan to your first session and I will look it over, however it is not a requirement. Carolyn is unable to provide information back to your GP, this is up to you to inform your GP about we what we discuss. We will work together privately and confidentially* on your concerns.
I have been referred to another Mental Health Professional, but I would like to book an appointment at Obsidian with Carolyn, can I?
Yes, you can book an appointment at Obsidian. The Productivity Commissions Report into Mental Health (2020) states that consumers have the right to choose which Allied Mental Health Care Professional they see.
Do I need to make an appointment?
Yes. We are NOT a crisis mental health or counselling service and appointments must be booked at least 1 day in advance if a time is available. Click on the "book now" button to make an appointment. For online counselling at least 3 days notice is required to allow for return of paperwork and payments to be processed.
I am worried about privacy and confidentiality, will anyone else know I have seen a Registered Counsellor?
What you discuss with a Registered Counsellor will remain private and confidential* within guidelines set-out by their code of ethics and further government legislation. No one will know you have spoken with a Registered Counsellor unless you choose to tell them. The exception of this is if required by law or if the Registered Counsellor feels you are at significant risk of harm to yourself and or to others.
How long is each session?
We don't believe in the 'therapeutic hour' of 45 minute sessions for our clients, our sessions are for a full 60 minutes. However sometimes you may require more time and these sessions may be longer and would be discussed and arranged with your Registered Counsellor prior.
How many sessions will I need and how often between sessions?
There is no minimum or maximum number of sessions, this will depend upon yourself. You may only need a few sessions or you may need longer. There is no limit on the number of sessions you can have with a Registered Counsellor. Most people typically have around 6 to 10 sessions. You can attend weekly, fortnightly or monthly, the closer together sessions are, the more progress that will potentially be made, however we understand that not everyone can afford to attend weekly.
Do Registered Counsellors have a Code of Ethics?
Yes. Registered Counsellors follow the Code of Ethics set-out by their regulatory organisation. Carolyn follows the Code of Ethics and guidelines set by the Psychotherapy and Counselling Federation of Australia (PACFA). Carolyn also follows further government guidelines.
Do you offer online E-Counselling or Tele-health appointments?
YES. Appointments can be booked online via our portal. Please see T&Cs.
Are Medicare rebates or Bulk Billing available?
No, we do not operate within the 'Medicare Model', therefore we do not offer rebates or bulk bill.
What is Obsidian Counselling for Mental Health Well-Being specialities or areas of focus?
We have a focus on the mental health well-being of the LGBTQ+ communities including:· Self-Identity...Who Am I? · Questioning and or Exploring your sexual-orientation or gender identity, including later in life · Minority Stress · Becoming your Authentic Self · Major Life Change including Disclosing to Self and others and or Inviting In your sexual-orientation or gender identity to others · Connectedness to the LGBTIQ+ communities through our Rainbow Obsidian LGBTIQ+ social and emotional support group · and more
Our other focus is supporting those who have been impacted by the loss of a loved one by suicide.
Where can I seek help or crisis support when the studio is closed?
Lifeline 13 11 14
QLife 1800 184 527
(for the LGBTQ+ communities between 3pm and midnight)
Beyond Blue 1300 22 46 36
Mens Line Australia 1300 78 99 78
Kids Helpline 1800 55 1800
DV Connect 1800 811 811
and if you or someone else is in immediate danger please call
000 (triple zero)
Do you still have more questions that aren't answered here?
Please see our Terms, Conditions and Policy page to see if the information is hidden in there or please feel free to phone or text us on 0424850453 or email email@example.com
At Obsidian our passion is supporting your Mental Health Wellbeing. We provide professional counselling for anxiety, depression, grief & loss, addictions, stress
We recognise that speaking with someone sooner rather than later is the best option when you are in distressed, anxious or depressed.
All new clients can be seen within
7days of initial contact with us.
~ Book directly with us, no GP referral required ~
~ New clients welcome ~
~ NO Waiting List ~
Online Therapy Australia wide or In Person, Sunshine Coast