Now for the fine print and legal stuff. Please read this section prior to making an appointment. By booking an appointment it is taken that you have read the Terms, Conditions and Policies of Obsidian Counselling for Mental Health Well-Being, also referred to as Obsidian Counselling [MHWB], Obsidian, and Obsidian Counselling. Carolyn Rogers is the Owner and Founder of Obsidian Counselling [MHWB] and it is at her discretion to amend these T,C, & Ps, with the exception of any legal obligations under Australian and State Laws. T,C, & Ps are subject to change.
^ The 'Book Now' button will take you to the external Obsidian Counselling online Booking Portal powered by CorePlus.
Privacy and Confidentiality (PACFA, 2017)
Limits of confidentiality
Exceptions and legal limits to privacy and confidentiality
Further information on privacy and confidentiality are contained in the informed consent form and available upon request
What is Counselling, Therapy and Psycho-social
support with a Registered Counsellor?
Registered Counsellors do not:
More information will be added shortly
Physical (Social) Distancing
For appointments at the studio face-to-face in person: physical distancing guidelines, hygiene standards and 4m sq/ person are in place to help assist with clients health and safety. As such there is a minimum of 1 hour between clients to allow for cleaning of the studio. Only 3 people can be in a counselling room at one time and up to 10 in the group room.
~ We continue to offer appointments face to face, in person at the studio*.
* May I respectfully ask however if you have recently returned from overseas, and or an identified 'Hotspot' as listed on the Qld Government Health website, or suspect you have been in contact with a known person with Covid-19 (community transmission) OR are feeling unwell in anyway, that you please stay at home and re-schedule your appointment by emailing us, for an online E-counselling session instead.
Qld Government Check-in App
~ It is not mandatory for 'client's attending counselling or groups' to 'check-in' via the app. at this point in time (subject to change) as your appointment times and details are already kept securely. An Obsidian Counselling QR Code is available for scanning for those who wish to use it.
~ Anyone who attends the studio who is not a client, must 'sign in' using the Obsidian Counselling QR Code
~Disclosing your personal information - under the current Qld Health Directive it may be necessary to disclose your personal information to Qld Health if requested. At all times Obsidian Counselling will attempt to contact you prior to releasing this information, but this may not always be the case
Rebates are available from private health funds for members with the following funds who have appropriate cover:
~ Do you have 'extras' cover with Medibank?
~ If yes, check your current policy to see if it covers "Mental health support".
~ If yes again, as an eligible provider for Medibank, you may be able to receive a rebate on counselling services provided through Obsidian Counselling. Please check your current policy.
~ Do you have 'extras' cover with ahm?
~ If yes, check your current policy to see if it includes "Counselling".
~ If yes again, Obsidian Counselling is now an eligible provider for ahm, and you may be receive a rebate on counselling services provided through Obsidian Counselling.
It is your responsibility to check if your Private Health Fund covers counseling. It is also your responsibility to check the limits from your private health fund may apply. Receipts for services provided by Obsidian Counselling will be emailed usually within 48 hours of your appointment and provided your session has been paid for in full on the day of the appointment. Please check your spam folder if you haven’t received an email, and then contact us via email firstname.lastname@example.org
From the 5 July 2021 it is mandatory for any adult in Queensland, who is aware a child is being sexually abused^, to report this to Police. The new law can be found here: https://www.qld.gov.au/law/crime-and-police/types-of-crime/sexual-offences-against-children/failure-to-report?fbclid=IwAR3pUWgnFFMCiX11WqbTRIm9r7qgr4Ks-aZjsDGZcZcyVvn0-Fi1FfWU_vI
How does this affect you as a client at Obsidian?
My first thing I wish to say is, please do not let these new laws stop you from sharing your story and seeking the assistance you or someone close to you may need. Whilst confidentiality of what my clients disclose in session remains a high priority, there are also limits and this new law is one of those limits.
i) It is strongly recommended if you are aware a child (as defined in the law, a child means a person under 16 or a person under 18 with an impairment of the mind) in Queensland, is being sexually abused^, that you make the phone call yourself to Child Protective Services and or the Queensland Police.
ii) You make the phone call to Police during your session, where I am with you for support.
^ Child Sexual Abuse is defined by Queensland law is:
Please Note: Mandatory reporting laws apply across all other states and territories in Australia, Carolyn will follow the laws and guidelines set out for where my client’s reside as well.
I do not accept any friend requests sent to my personal social media accounts from current or former clients who attend the studio, in any capacity. This includes fee paying clients, attendees at information nights, group sessions, Meet and Greet appointments, friends and family of current or former clients. This is necessary to maintain: i) your privacy, and confidentiality, ii) my personal privacy and iii) an effective and professional therapeutic relationship between us.
As above, message requests to my personal accounts will be deleted. If you need to contact me the preferred method is via SMS to the Obsidian phone 0424 850453. Messages will be responded to during studio opening hours.
Professional social media accounts:
You are welcome to ‘like’ or ‘follow’ the professional pages for Obsidian Counselling for Mental Health and Well-Being, however please be mindful that because these pages are ‘public’ anyone may see when you have ‘liked’ or ‘commented’ on a post which may indirectly impact your privacy and confidentiality. If you comment on a post, I will not reply.
1) there is no expectation that you visit these pages; and 2) if you follow the pages, I will not follow you back.
Please do not use messaging on social networking sites such as Twitter, Facebook, or LinkedIn, as these sites are not secure and I may not read these messages in a timely fashion. Engaging with me this way could compromise your confidentiality, the preferred method of contact is on the business email: email@example.com or via SMS on 0424 850 453
At Obsidian our passion is supporting your Mental Health Wellbeing. We provide professional counselling for anxiety, depression, grief & loss, addictions, stress
We recognise that speaking with someone sooner rather than later is the best option when you are in distressed, anxious or depressed.
All new clients can be seen within
7days of initial contact with us.
~ Book directly with us, no GP referral required ~
~ New clients welcome ~
~ NO Waiting List ~
Online Therapy Australia wide or In Person, Sunshine Coast